Refund Policy

This Refund Policy explains our policies regarding cancellations, refunds, and billing for Michigan FOIA Portal ("we", "us", or "our").

1. Subscription Billing

Michigan FOIA Portal operates on a monthly recurring subscription model. When you subscribe to any of our plans (Starter, Professional, Enterprise, or Hedge Fund / REIT), you authorize us to charge your payment method on a monthly basis until you cancel.

Billing occurs on the same day each month as your initial subscription date. For example, if you subscribe on the 15th of the month, you will be billed on the 15th of each subsequent month.

2. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team at [email protected].

Important cancellation details:

• Cancellations must be made before your next billing date to avoid being charged for the next billing cycle
• When you cancel, you will retain access to the Service until the end of your current billing period
• After cancellation, you will not be charged again, and your access will end at the end of the paid period
• No partial refunds are provided for unused days within a billing cycle

3. Refund Policy

General Policy

Due to the nature of our Service and the immediate access to compliance reports and FOIA data, all subscription fees are non-refundable once charged.

Exceptions

We may provide refunds at our sole discretion in the following circumstances:

• Technical Issues: If our Service experiences significant downtime or technical problems that prevent you from accessing your account for an extended period
• Billing Errors: If you were charged incorrectly due to a system error or duplicate charge
• First-Time Subscribers: If you cancel within 48 hours of your initial subscription and have not generated any compliance reports, we may offer a full refund at our discretion

To request a refund under these circumstances, please contact [email protected] with details of your situation. Refund requests must be made within 30 days of the charge in question.

4. Plan Changes

You may upgrade or downgrade your subscription plan at any time:

Upgrades

When you upgrade to a higher-tier plan, you will be charged a prorated amount for the remainder of your current billing cycle. Your new plan features will be available immediately.

Downgrades

When you downgrade to a lower-tier plan, the change will take effect at the start of your next billing cycle. You will continue to have access to your current plan's features until then. No refunds or credits are provided for downgrades.

5. Failed Payments

If your payment method fails or is declined:

• We will attempt to charge your payment method up to 3 times over a 7-day period
• You will receive email notifications about the failed payment
• If payment cannot be processed after multiple attempts, your subscription will be suspended
• You will need to update your payment method and manually reactivate your subscription

We do not provide refunds for service interruptions due to failed payments.

6. Report Credits and Usage

Each subscription plan includes a specific number of compliance reports per month (or unlimited for higher tiers):

• Report credits reset at the beginning of each billing cycle
• Unused report credits do not roll over to the next month
• If you cancel your subscription, you forfeit any unused report credits
• No refunds or credits are provided for unused reports

7. Chargebacks and Disputes

If you dispute a charge with your payment provider (chargeback) without first contacting us to resolve the issue:

• Your account will be immediately suspended
• We may terminate your access to the Service
• You may be responsible for chargeback fees and legal costs

We encourage you to contact us first at [email protected] to resolve any billing concerns before initiating a chargeback.

8. Service Modifications

We reserve the right to modify our pricing, plans, and features at any time. Changes will be communicated via email and will take effect at the start of your next billing cycle. If you do not agree with the changes, you may cancel your subscription before the changes take effect.

9. Contact Us

If you have questions about our Refund Policy, billing, or cancellations, please contact us at:

Email: [email protected]

We aim to respond to all refund requests and billing inquiries within 2 business days.