Privacy Policy

Welcome to Michigan FOIA Portal ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you create an account or subscribe to our Service, we may collect:

• Name and email address
• Billing information (processed securely through Stripe)
• Company name and business details (optional)
• Login credentials

Usage Information

We automatically collect certain information when you use the Service:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Search queries and report requests
• Date and time of access

Public Records Data

When you request compliance reports, we collect property addresses and related identifiers you provide. This information is used solely to fulfill your FOIA requests and generate reports.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your subscription payments and manage your account
• Submit and track FOIA requests on your behalf
• Generate compliance reports and dashboards
• Send you service updates, notifications, and support messages
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Stripe: For payment processing
• Cloud hosting providers: For data storage and infrastructure
• Email service providers: For transactional emails and notifications

Public Agencies

When you request a compliance report, we submit FOIA requests to relevant Michigan municipalities and public agencies. These requests may include property addresses and your contact information as required by FOIA law.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL encryption for data transmission
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring
• PCI-compliant payment processing through Stripe

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we may retain certain information for:

• Legal compliance and tax purposes
• Fraud prevention and security
• Resolving disputes and enforcing agreements

You may request deletion of your personal information by contacting us at [email protected].

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns and improve the Service

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Service.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]